Refund Policy for Janta Cooler :

At Janta Cooler, we are committed to providing you with high-quality products and excellent customer service. We understand that sometimes situations arise where you may need to request a refund. Please review our refund policy below to understand your options:

1. 7-Day Money-Back Guarantee:

We offer a 7-day money-back guarantee on all our coolers. If you are not satisfied with your purchase, you may return it within 7 days from the date of delivery for a full refund.

2. Eligibility for Refund:

To be eligible for a refund, the cooler must be in its original packaging and condition, including all accessories and documentation.

3. How to Initiate a Refund:

To initiate a refund, please contact our customer support team at [mohdjamaal@jantacooler.in] within 30 days of receiving your cooler. Provide your order number and a brief explanation of the reason for the return.

4. Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that we receive your returned item.

5. Inspection and Processing:

Once we receive your returned cooler, our team will inspect it to ensure it meets the eligibility criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [10-15] business days.

6. Damaged or Defective Items:

If your cooler arrives damaged or defective, please contact us immediately. We will arrange for a replacement or provide a full refund, including return shipping costs.

7. Refund Exclusions:

Customized or engraved coolers are not eligible for a refund unless they are damaged or defective upon arrival.

8. Cancelling an Order:

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled.

9. Changes to Refund Policy:

Janta Cooler reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team at [mohdjamaal@jantacooler.in].

Thank you for choosing Janta Cooler!